Financial Information

Frequently Asked Questions

Financial Information

Frequently Asked Questions



Thank you for choosing Island Smiles Dental Care in Kahului, Maui, HI for your dental health needs. Your care and comfort is our top priority.

To prepare for your first visit to our office, please read this page. Many of your questions will be answered here.

At Island Smiles Dental Care, you can expect to receive friendly, personalized attention from every member of our team. We strive to make your first visit a pleasant one!

Financial Information

FAQ



Island Smiles Dental Care is open:

  • Monday 8AM-5PM
  • Tuesday 7AM-6PM
  • Wednesday 8AM-5PM
  • Thursday 7AM-4PM
  • Friday 7AM-4PM

 

Please note that our office will be closed in observance of the following holidays:
New Year’s Day, King Kamehameha Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Friday after Thanksgiving, Christmas Eve, Christmas

Simply click here to visit our contact page and a member of our team will reach out when we view your request!

The American Dental Association recommends twice-yearly exams and cleanings. Some people may need more frequent check-ups based on their dental needs. After your first exam, we’ll be able to determine the best frequency for your dental health.

  • Complete New Patient Forms
  • Insurance card/information and ID
  • List of current medications and medical conditions
  • X-rays taken in the last 6 months (if available)

Please call our office at 808-877-7661 at least 48 hours in advance of your appointment. We’ll work with you to help you find another date that fits your schedule.

We understand that unforeseen situations may arise that are out of your control. If you miss an appointment without 48 hours notice, we may charge a $50 fee for the time that was reserved for you. This fee may be waived under extenuating circumstances.

If you have pain or an emergency situation, every attempt will be made to see you within 24 hours. If you need urgent dental care after our office hours, please call 808-866-8097 or go to the emergency room.

According to the American Academy of Pediatric Dentistry, you should begin cleaning your child’s gums with a soft cloth soon after birth. As soon as the first tooth appears, start brushing twice daily with a soft infant toothbrush and just a smear of toothpaste. When you come in for your child’s first visit, we’ll show you how to brush properly.

The American Academy of Pediatric Dentistry recommends visiting the dentist as soon as the first tooth appears, or by the child’s first birthday. We can look for potential problems and help your child get to know us as their friend. These early visits can make your child’s experience with a dentist a positive one.

Please note that patients under 18 must be accompanied by a parent or guardian at all visits. We want to meet with both of you to discuss findings and treatments, and to address your questions and concerns.

If you have insurance through one of our approved providers, only your estimated portion of the fees will be required at the time of service.
If you do not have insurance, we will require payment at the time of service or as specified in your payment plan.

Yes, we are in network with HMSA PPO and Hawaii Dental Services (HDS). If we are not a participating provider with your insurance, we will be happy to submit all the required paperwork for reimbursement on your behalf.

No, we do not accept Medicare in our office. However, we do have a number of payment options and will be happy to discuss these options with you before your appointment.

Island Smiles Dental Care provides general, pediatric, cosmetic and restorative dental services. Please click on our Services tab for more details.

We will conduct a thorough examination on your first visit to determine the best course of action to achieve dental health and your goals. We will:

  • Take full mouth x-rays to identify any current problems and to use as a baseline on future visits to detect early signs of problems.
  • Assess gum condition and health.
  • Examine teeth for cavities and condition of old dental restorations.
  • Perform a head and neck exam, including salivary glands and lymph nodes, for swelling or other abnormalities.
  • Screen for oral cancer and TMJ (jaw joint).
  • Clean and polish your teeth.

Many health conditions are indicated in the mouth and can affect oral health, so your medical information is very important in diagnosing issues with
your teeth, gums and mouth.

Fillings can last for many years, but over time they wear down, discolor, crack and sometimes fall out. Early detection of problems with fillings can help you avoid getting cavities under the filling and causing more serious decay. Let us know if you’re experiencing any pain. We’ll check your fillings at every visit to determine if any need to be replaced.

Absolutely. Dental xrays are essential, preventative, diagnostic tools. Many oral conditions occur between teeth or under the gums or bones, undetectable by the human eye, and may have no early signs or symptoms. Left untreated, these conditions can create serious dental and general health problems, including loss of teeth and heart problems. Early detection with xrays can make treatment much less painful, faster, and less expensive. The American Dental Association recommends getting a full series every three years.

Get in Touch Today

Request An Appointment